Delivery Information

Northern Ireland Protocol - *No Additional Customs Charges*

*The Northern Ireland Protocol puts Maxflow Power Products in the best position to deliver in the UK, Ireland and the European Union.

No paperwork. No duties. No delays.

Countries outside of Europe, i.e. the United States of America, it will be the receivers duty to pay any inbound customs charges or tariffs relating to the goods they have ordered, this rate and charge will be specific to the destination country.*

Worldwide Fast Delivery With DHL Express

When you choose Express delivery by DHL, your order will be sent with the On Demand Delivery (ODD) Service. 
Once your order is shipped, you will receive a shipping notification from DHL EXPRESS.
DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

DHL On Demand Delivery offers flexible delivery options:
 

  • Deliver my package to another address: alternate delivery to work or family

  • Deliver my package at a safe place: authorize shipment release to appointed safe place

  • Deliver my package with neighbour: Leave the package at your neighbour, reception or guard specified

  • Deliver my package at a DHL ServicePoint: hold for pick‐up collection

  • Request to store my package: vacation hold safekeeping your parcel up to 30 days

  • Deliver my package on another day: scheduled delivery

Where is my parcel?

If your parcel has not been delivered within 5 working days of your order being despatched, please contact us.

Next Working Day Delivery

Order before 1pm for delivery the next working day as standard. Restrictions apply. Deliveries are generally between 8:30am and 6:30pm Monday - Friday. A signature may be required on delivery so please ensure someone is available.

You may choose your delivery day up to 7 days in advance, however you must Contact Us within 1 hour of placing your order to schedule another day.

Order Tracking

Once your order has been dispatched you will receive an email confirming the couriers consignment number. Please visit the corresponding couriers website for further instruction. If you did not receive a consignment number and require further information on order tracking, please Contact Us.
Special Order Items

Items outside our normal product range which have been sourced for you do not have a guaranteed delivery date. Special order items may be delivered directly from our supplier and are not able to be tracked. In the case that an item has arrived in store first, you will then be advised on store despatch inlcuding a courier consignment number for tracking purposes.

Can I Deliver To A Different Address?

You can enter additional delivery addresses in My Account. Delivery restrictions apply to some addresses. Ensure to tick the 'Blank Delivery Docket' checkbox when ordering if you're order is being sent to your customer.

What Happens If I'm Not In When My Delivery Arrives?

All orders will require a signature on delivery. You will receive a call to the contact number listed on your account on the day of delivery informing you of an estimated 1 hour time slot.

However, if no one is available to sign for the parcel, the courier may leave a 'we missed you' contact card with details of what actions will be taken. Where possible the driver may attempt to leave with a neighbour or a local Post Office. If this is not appropriate they will attempt to deliver the order the following day.

After two failed attempts you will need to contact the courier using the details on the contact card to arrange collection or a new delivery date.

My Delivery Is Missing An Item, What Should I Do?

Firstly check whether you have received all parcels on the consignment, this information should be available to view on the delivery label. If you have received all of your parcels, but an item is still missing, please Contact Us with the order and product details so that we can investigate further.

If you have collected your order in store and some products are missing, please return to the store for assistance.

Loss Or Damage In Transit

If goods have not been delivered or have been damaged in transit, please contact Maxflow in writing within seven days of invoicing. Maxflow Power Products will not accept liability for loss or damaged goods if they have not been notified within this timeframe.